Privacy Statement

Effective as of Januari 2026

This privacy statement applies to www.bonkertbuiten.nl, owned and operated by Bonkert Experience B.V. in Diepenheim. This privacy statement describes how we collect and use the information you provide on our website. It also describes the choices you have regarding our use of your personal information and how you can access and update this information.

Data Collection
The categories of personal information we collect include:

  • Your first name, last name, email address, telephone number, and home address;
  • Credit card information (card type, credit card number, cardholder name, expiration date, and security code);
  • Information about the guest’s stay, including arrival and departure dates, special requests, and comments about your service preferences (including room preferences, amenities, or other services used);
  • Information you provide regarding your marketing preferences or in connection with your participation in surveys, contests, or promotions;

You can always decide for yourself which personal data (if any) you share with us. If you choose not to provide certain data, it may affect your transactions with us.

Data We Collect Automatically
When you use our website, we also automatically collect data, including personal data. This includes data such as language settings, IP address, location, device settings, device operating system, log data, duration of use, requested URL, status report, user agent (browser version information), operating system, result (viewer or booker), search history, booker’s reservation ID, and the type of data viewed. We may also automatically collect data via cookies.

Processing Purposes
We use your personal data for the following purposes:

A. Reservations: We use your personal data to complete and process your online reservation.

B. Customer Service: We use your personal data to provide customer service.

C. Guest Reviews: We may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers choose the accommodation that best suits their needs. If you submit a guest review, it may be posted on our website.

Marketing Purposes: To the extent permitted by law, we also use your data for marketing purposes. Where we use your personal data for direct marketing purposes, such as newsletters and marketing communications about new products and services or other offers we think may be of interest to you, you will also find an unsubscribe link if you no longer wish to receive these messages.

E. Other Communications: We may contact you by email, post, phone, or text message, depending on the contact details you provide. This can happen for several reasons:
a. We may need to respond to and process requests you have submitted.
b. If you have not yet completed an online reservation, we may send you a reminder to proceed with the reservation. We believe this additional service is useful because it allows you to proceed with a reservation without having to search for the accommodation again or re-enter all the reservation details.
c. When you use our services, we may send you a survey or invite you to leave a review about your experience with our website. We believe this additional service is useful for both you and us, as your feedback allows us to further improve our website.

F. Analysis, Improvements, and Research: We use personal data to conduct research and analysis. We may engage a third party to do this on our behalf. We may share or disclose the results of such research to third parties and our affiliates in an anonymous, aggregated form. We also use your personal data for analytical purposes and to improve our services, the user experience, and the functionality and quality of our online travel services.

G. Security, Fraud Detection, and Prevention: We use data that may contain personal data to prevent fraud and other illegal or unlawful activities. We also use this data to investigate and detect fraud. We may also use personal data for risk assessment and security purposes, including user authentication. For such purposes, personal data may be shared with third parties, such as law enforcement agencies and external advisors.

H. Legal and regulatory requirements: In certain cases, we need to use the information you provide, which may include personal data, to handle and resolve legal disputes or complaints, for investigative and regulatory compliance purposes, or to enforce agreements or comply with lawful requests from law enforcement agencies as required by law.

If we use automated means to process personal data that produces legal effects or significantly affects you, we will implement appropriate measures to protect your rights and freedoms, including the right to obtain human intervention.

Legal bases

  • In light of purposes A and B, we rely on the performance of a contract. The use of your information may be necessary for the performance of your contract with us. For example, if you use our services to book online, we use your information to fulfill our contractual obligation to complete and manage your reservation with us.
  • For the purposes of C-H, we rely on legitimate interests: we use your data for our legitimate interests, such as providing you with the most appropriate content for the website, emails, and newsletters, to improve and promote our products and services and our website content, and for administrative, fraud detection, and legal purposes. When using personal data for our legitimate interests, we always seek to balance your rights and interests with the protection of your data against our rights and interests.
  • For the purposes of H, we also rely, where applicable, on our obligation to comply with applicable law.
  • Where required under applicable law, we will ask for your consent before processing your personal data for direct marketing purposes.

Where required under applicable law, we will ask for your consent. You can withdraw your consent at any time by contacting us at one of the addresses listed at the end of this Privacy Statement.

If you wish to object to the processing under points C-F, but there is no opt-out mechanism available directly to you (for example, in your account settings), please contact us at info@bonkertbuiten.nl.

Data Sharing

Booking.com: We collaborate with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, the Netherlands (www.booking.com) (hereinafter Booking.com) to provide you with our online reservation services. While we provide the content for this website and you make a reservation directly with us, the reservations are processed through Booking.com. The information you enter on this website is therefore also shared with Booking.com and its affiliates. This may include personal data such as your name, contact details, payment information, the names of your travel companions, and any preferences you specified when booking.
To learn more about the Booking.com corporate family, please visit About Booking.com.

Booking.com will send you a confirmation email, a pre-arrival email, and provide you with information about the surrounding area and the accommodation. Booking.com also offers 24/7 assistance: its international customer service team in local offices speaks over 20 languages. Sharing your data with Booking.com’s global customer service team allows them to respond when you need them. Booking.com may use your data for technical, analytical, and marketing purposes, as further explained in the Booking.com Privacy Statement. This also means that your data may be shared with other members of the Booking Holdings Inc. group of companies for analysis so they can provide you with travel-related offers that may be of interest to you, and for personalized service. Where required under applicable law, Booking.com will first obtain your consent. If your data is shared with a country outside the European Economic Area, Booking.com will put in place contractual arrangements to ensure that your personal data continues to be protected in accordance with European standards. If you have any questions about how Booking.com processes personal data, please contact dataprotectionoffice@booking.com.

BookingSuite: Your personal data may be shared with BookingSuite B.V. located at Herengracht 597, 1017 CE Amsterdam, the Netherlands, the company that manages this website and suite.booking.com.

Third-party services: We use service providers to process your personal data strictly on our behalf. This is for certain purposes as described in this Privacy Statement, including facilitating booking payments, sending marketing materials, or providing analytical support services. These service providers are subject to confidentiality obligations and are not permitted to use your personal data for other purposes.

Competent authorities: We disclose personal data to law enforcement and other government agencies as required by law or as strictly necessary for the prevention, detection, or prosecution of criminal offenses and fraud.

International data transfers
The transfer of personal data as described in this Privacy Statement may involve overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we will only transfer personal data to recipients that offer an adequate level of data protection. In such situations, we make contractual arrangements to ensure that your personal data continues to be protected in accordance with European standards. You can request a copy of these clauses from us using the contact details below.

Security
BookingSuite maintains reasonable procedures to prevent unauthorized access to and misuse of data, including personal data. We use appropriate business systems and procedures to protect information, including personal data. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel have access to personal data during their work hours.

Data Retention
We will retain your data, including personal data, for as long as we deem it necessary to provide you with services, comply with applicable laws, resolve disputes with third parties, and otherwise as necessary to conduct our business, including detecting and preventing fraud or other illegal activities. All retained personal data is subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us using the contact details below.

Your Choices and Rights
We want you to have control over how we use your personal data. You can do this in the following ways:

  • You can ask us for a copy of the personal data we hold about you;
  • You can inform us of changes to your personal data, or ask us to correct the personal data we hold about you;
  • In certain cases, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to how we use your personal data; and
  • In certain cases, you can also ask us to send the personal data you have provided to us to a third party.

When we use your personal data with your consent, you have the right to withdraw that consent at any time, subject to applicable law. Furthermore, when we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data, subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate, and up-to-date. Please inform us immediately of any changes to or inaccuracies in your personal data by contacting info@bonkertbuiten.nl. We will handle your request in accordance with applicable law.

Questions or Complaints
If you have any questions or comments about our processing of your personal data, or if you wish to exercise any of your rights under this notice, please contact us at info@bonkertbuiten.nl. You can also contact the Dutch Data Protection Authority (DPA) with questions or complaints.

Changes to the Notice
Just as our business is constantly changing, this Privacy Statement will also change from time to time. To stay informed of changes to this Privacy Statement, we encourage you to visit this page regularly. If we make significant changes or changes that will affect you (for example, if we begin processing your personal data for purposes other than those set out above), we will contact you before we commence that processing.